The best thing you can do is to turn off your VPN if you have one, only use private networks, delete cookies and clear your cache, and try not to make multiple transactions one after the other. It's very rare, but sometimes G2A can block your IP address to protect the site.
If you do not want to join G2A Plus, make sure the G2A Plus box is unchecked at payment. This service protects your purchases and gives exclusive discounts. When purchasing from G2A, you may automatically get signed up for G2A Plus, a monthly subscription. If the seller can not help you, then you should contact G2A support WHY AM I SIGNED UP TO G2A Plus?
If your game key is not valid or you have any issues with your product, you should first try and as they are obligated to issue a replacement or refund where required. If an item you bought from G2A is suddenly removed from your account, you can potentially be protected by their Money Back Guarantee and claim a refund by filing a claim to the seller or contacting G2A support. A GAME OR PRODUCT I BOUGHT RECENTLY HAS BEEN REMOVED FROM MY ACCOUNT
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